Privacy Policy

Effective Date: 4 August 2026

At Overlocking.com.au, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect the information you provide when using our website and services.

Information We Collect

We may collect personal information that you voluntarily provide, including:

Your name
Email address
Phone number
Suburb or location
Project details and measurements
Carpet and mat information
Photographs uploaded through our online estimate and quote tool
Any additional information you choose to include in your enquiry or quote request

We may also collect limited technical information such as browser type, device type and website usage statistics to help improve our website.

How We Use Your Information

We use your information to:

Prepare estimates and personalised quotes
Respond to enquiries
Contact you regarding your project
Arrange bookings and drop-off times
Improve our website and online estimate and quote tool
Maintain business records
Comply with legal obligations where required

We will only use your information for purposes related to providing our services.

Online Estimate & Quote Tool

Our website includes an online estimate and quote tool designed to help customers obtain an instant estimate for eligible mats and request personalised quotes for larger or custom projects.

Information submitted through this tool, including measurements, project details and uploaded photographs, is used solely to assess your project and prepare an accurate quotation.

Uploaded Photographs

If you choose to upload photographs, they will only be used to assess your project and assist with preparing your quotation.

Please avoid uploading photographs that contain unnecessary personal or sensitive information.

Sharing Your Information

We do not sell, rent or trade your personal information.

Your information may be shared only with trusted service providers where necessary to operate our business, such as website hosting, email delivery or file storage providers.

These providers are required to handle your information securely.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

While we make every effort to protect your information, no internet transmission can be guaranteed to be completely secure.

Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the website and to improve user experience.

These tools do not generally identify you personally.

Accessing or Updating Your Information

If you would like to access, correct or update your personal information, please contact us using the details provided on our website.

Changes to this Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on this website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via the contact details provided on our website.